Shipping & Returns Policy
In case you received the wrong item.
Drop us an email at online@heliosindia.com or call us at 1800114252 within 5 days of the date of delivery. Our Customer delight team will resolve it at the earliest.
In case you received a damaged item.
Drop us an email with your order id and the picture of the damaged product at online@heliosindia.com or call at 1800114252 within 5 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.
In case you have concerns related to the product.
Drop us an email at online@heliosindia.com or call at 1800114252. Our customer delight team will help you with your queries and resolve it within 24 hours.
In case you need to cancel your order before it has been dispatched.
You can cancel an order within 3 hours of placing the order.
In case you need to cancel your order after it has been dispatched.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
In case your order is marked delivered but not received by you.
Drop us an email at online@heliosindia.com or call at 1800114252 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.
Shipping charges on purchase.
We offer FREE Shipping on all orders above Rs. 499, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge.
Refund Policy
At Helios India, we strive to ensure that our products meet your expectations. However, if you are not fully satisfied, we offer refunds under the following conditions:
✅ Eligibility for Refund
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Refunds are applicable only for products that are damaged, defective, or wrongly delivered.
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To be eligible, you must notify us within 48 hours of delivery with proper images and order details.
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Products must be unused, unopened, and returned in their original packaging.
📩 How to Request a Refund
Email us at online@heliosindia.com with:
* Your Order ID
* Images of the product and packaging
* Reason for the refund request
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Our team will review your request and respond within 2–3 business days.
💸 Refund Process
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Once approved, the refund will be initiated to your original method of payment.
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Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
❌ Non-Refundable Situations
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Change of mind after purchase
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Delays due to courier services or external factors
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Used or opened products
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Sale or discounted items unless defective
If you have any questions, feel free to reach out — we're here to help!