Shipping & Returns Policy
We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at online@heliosindia.com
In case you received the wrong item.
Drop us an email at online@heliosindia.com or call us at 1800114252 within 5 days of the date of delivery. Our Customer delight team will resolve it at the earliest.
In case you received a damaged item.
Drop us an email with your order id and the picture of the damaged product at online@heliosindia.com or call at 1800114252 within 5 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.
In case you have concerns related to the product.
Drop us an email at online@heliosindia.com or call at 1800114252. Our customer delight team will help you with your queries and resolve it within 24 hours.
In case you need to cancel your order before it has been dispatched.
You can cancel an order within 3 hours of placing the order.
In case you need to cancel your order after it has been dispatched.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
In case your order is marked delivered but not received by you.
Drop us an email at online@heliosindia.com or call at 1800114252 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.
Shipping charges on purchase.
We offer FREE Shipping on all orders above Rs. 499, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge.
In case you received the wrong item.
Drop us an email at online@heliosindia.com or call us at 1800114252 within 5 days of the date of delivery. Our Customer delight team will resolve it at the earliest.
In case you received a damaged item.
Drop us an email with your order id and the picture of the damaged product at online@heliosindia.com or call at 1800114252 within 5 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.
In case you have concerns related to the product.
Drop us an email at online@heliosindia.com or call at 1800114252. Our customer delight team will help you with your queries and resolve it within 24 hours.
In case you need to cancel your order before it has been dispatched.
You can cancel an order within 3 hours of placing the order.
In case you need to cancel your order after it has been dispatched.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
In case your order is marked delivered but not received by you.
Drop us an email at online@heliosindia.com or call at 1800114252 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.
Shipping charges on purchase.
We offer FREE Shipping on all orders above Rs. 499, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge.