We want you to shop with confidence. If you're not satisfied with your purchase for any reason, we offer a 30-Day Free Return Policy — no questions asked.
| Issue |
Resolution |
| Not satisfied with the product |
Return within 30 days for a full refund — no questions asked. |
| Received the wrong item |
Contact online@heliosindia.com or call 1800114252 within 5 days of delivery. |
| Received a damaged product |
Share photos with your Order ID via email within 5 days of delivery. |
| Want to cancel before dispatch |
Email us within 3 hours of placing the order to cancel without charge. |
| Order already dispatched |
Refuse delivery at your doorstep. Once accepted, returns apply only if eligible. |
| Order marked delivered but not received |
Contact us within 72 hours of delivery status for resolution. |
| Shipping & COD |
Free shipping on orders above ₹499. COD available at no extra charge. |
| How to claim a refund |
Email online@heliosindia.com with order ID, photos, and reason. Refund is processed within 5–7 business days of approval.
|
| Non-returnable cases |
Used/opened products, sale items (unless damaged), and change of mind after 30 days. |
Still need help? Reach us at online@heliosindia.com or call 1800114252. We're happy to assist you!